Insights

Conversion Optimisation

Under the Bonnet of a Conversion-Focused Website

A practical look at what actually drives website performance and why most sites underperform

Most websites look fine. They load timely-ish. They’ve got nice imagery. They’re mobile responsive. They tick all the usual brand boxes. But when you look under the hood at the performance data, most of them aren’t actually doing very well, despite the long strategy sessions, storyboarding and creative briefings that went into the build.

We see this cycle all the time. A business invests a serious amount of money into a new website, launches it, celebrates the moment… then waits for conversions to lift.

Unfortunately, that’s not usually the case. And it’s not because the business is bad or the product isn’t strong. It’s because the website was designed to look good, and less about converting. This is about flipping that thinking.

Not design first. Not trends first. Not what your competitors are doing, but conversion first.

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Shopify Magic Media Generation to Increase Conversion Rates

Good product page visuals can significantly boost conversion rates by leveraging psychological principles. Think about how you can set a different tone with mood shots and create real-life scenarios that allow users to envision themselves using the products in situ, or just replacing the product image background with a better contrasting colour.

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eCommerce UX Audit Example Website Teardown

Fjällräven is a worldwide company originating in Sweden. They produce quality apparel and are world-renowned for their backpacks – particularly the Kånken. Fjällräven Australia came to Punch Buggy to produce a User Experience (UX) audit on the Australian Fjällräven website.

The purpose of a UX audit is to provide suggestions for changes to the website that will improve the overall user experience and ultimately help lift e-commerce conversions. During the website audit, we used a combination of heuristic evaluation, Google Analytics data analysis and behaviour tracking software to identify website visitor pain points and create an ideation roadmap for site improvements and A/B test hypothesis.

We’ve put together this UX Audit extract to give you an idea of the process and what goes into an e-commerce UX audit when you work with an eCommerce CRO agency.

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